Insurance Agency
6 mins
 min read

Why Social Media Marketing Only Works When You Show Up

Published on
September 2, 2025
Contributors
Nick Berry
Demand Generation Marketing Manager

Nick is the Demand Generation Marketing Manager at Canopy Connect, where he brings 20 years of sales and marketing experience, including the last 6 years focused on broker tech companies. When he's not managing marketing campaigns, he's likely sipping on a dirty chai latte (hot) or building side projects to keep his skills sharp. Nick is a proud USAF veteran and a family man with 4 kids.

The Illusion of “Set It and Forget It”

Social media marketing doesn’t work unless you do.

That’s the part nobody tells you when they sell you on content calendars, automated schedulers, and trendy posts that “drive engagement.” What actually happens? You post three times a week, schedule a month of content in advance, and then wonder why nothing changes. No likes, no comments, no leads. Just silence.

Social media isn’t a billboard. It’s a room full of people. And if you’re not in the room, actually talking, listening, responding, you’re invisible.

Most small agency owners don’t need more content. They need more presence. And no, that doesn’t mean living on your phone or hiring a full-time social media manager. It means making a small, consistent habit of being social. That’s where the real results come from.

In this post, we’ll unpack why social media marketing only works when you show up, and how to make it work without letting it take over your life.

Showing Up > Scheduling Out

You can post every single day and still be invisible.

It’s not about how often you post. It’s about what happens after you hit publish. Are you replying to comments? Are you commenting on others’ posts? Are you actually being social?

The algorithm doesn’t care how many Canva templates you’ve loaded into your scheduler. It cares if you’re active, human, and worth paying attention to.

Most agency owners treat social media like email marketing. Schedule, send, and move on. But the people who are tuned into social media marketing? They treat it like a conversation. That means showing up regularly, not just to post, but to participate.

Let me give you a real-world example. A local agent posted tips every Tuesday like clockwork. Clean, branded, well-written. Six months in, no new followers, no engagement, nothing. We audited his account. He never replied to a single comment. Never liked another local business's post. Never tagged a partner or mentioned a client win. Basically, he was talking to himself. Social media is not the place for monologues.

Want more reach? Get in the mix.

Action Item:

Pick one platform you already use. Spend 10 minutes a day this week doing nothing but interacting. Comment on three posts. Reply to one DM. Like five stories. Track how it feels, and what changes.

The Human Algorithm: Why People (Not Posts) Drive Reach

Forget the tech talk. Social media marketing isn’t about beating an algorithm, it’s about being a person worth talking to.

The platforms are built to reward what feels human. You want more visibility? Be more visible to actual people. The fastest way to grow isn’t a boosted post, it’s a real interaction.

You know what drives reach? Conversations. Comments. Mentions. That tiny dopamine hit the platform gets when two humans go back and forth. Your content can be simple, but if you’re active, friendly, and helpful, you’ll outperform the guy with polished graphics and zero connection.

There’s a reason your cousin’s blurry vacation photo got more likes than your perfect insurance tip. People don’t log on to be sold to. They’re looking for signals, “Who’s real? Who’s relatable? Who do I trust?”

Want to play the game right? Start talking like a human, not a brand.

One agent I worked with did this in a painfully simple way: she spent 10 minutes each morning replying to client comments, sharing local small biz posts, and tagging referral partners. No new content. No paid ads. Within 30 days, her reach tripled and she got three legit referrals, just from showing up and acting like a local.

Social media marketing only works when the platform sees you as part of the community. Not just a billboard.

Action Item:

This week, tag one local business, one referral partner, and one happy client in your posts or stories. Say something real. Shine a light on them. Watch what happens.

Time Is the Real Budget—Not Just Ad Spend

If you don’t have time for it, social media marketing isn’t going to work.

You can throw a thousand bucks at ads. But if you’re not showing up in the comments, responding to DMs, or liking other local posts, your paid reach will stall out just as fast as your organic one.

Most agency owners treat social like a vending machine. Put in money, expect results. But these platforms don’t work like that anymore. They reward momentum. And momentum doesn’t come from a boosted post, it comes from being active.

Now, that doesn’t mean living on your phone. It means budgeting time the same way you budget for software or payroll. Want results? Pick a rhythm and stick to it. Daily is great. Weekly can work too. But skipping three weeks and then blitzing for a day? That’s just noise.

Social media marketing doesn’t need to dominate your calendar, but it needs a consistent spot on it.

Action Item:

Block 15 minutes a day on your calendar for one week. Call it “Show Up Time.” Use it only for commenting and replying. Not posting. Not planning. Just showing up. See how it feels, and if you start getting noticed.

Build a Social Media System That Respects Your Time

You don’t need to be everywhere. You just need to be present where it matters.

One of the biggest traps in social media marketing is thinking you need to keep up with everyone else. TikTok, Instagram, Facebook, LinkedIn, Threads—it’s too much. And most of it won’t move the needle for your agency.

Instead of spreading yourself thin, build a system that fits your life. Post less often, interact more consistently. Batch content once a month. Schedule a few evergreen posts that reflect who you are. Then use small, daily blocks to engage like a real person.

The agents who win on social? They’re not influencers. They’re the ones who know their limits and work with them.

They’ve stopped chasing trends and started working their own rhythm. One post a week. Fifteen minutes of interaction a day. That’s enough to stay visible, stay trusted, and stay sane.

Here’s the trick: don’t outsource your presence. Tools can help you schedule and organize, but only you can make someone feel seen.

Social media marketing should support your business, not distract from it. Done right, it runs quietly in the background, helping people remember your name when it matters most.

Action Item:

Pick one day this month to batch your next four posts. Keep them simple, something helpful, something personal, something local, and something proud. Schedule them, then get back to your regular rhythm of showing up.

Be Social or Be Invisible

You can’t outsource trust. You can’t automate relationships. And no tool will ever replace the impact of showing up like a real human being.

That’s the heart of social media marketing, it only works when you do. Not in massive chunks of time, not with perfect content, but with consistent presence.

And when it comes to making that visibility count, tools like Canopy Connect help you turn conversations into real quoting opportunities, without the back-and-forth.

Stay visible. Stay real. And remember: your next best client is probably already watching. Make sure they see someone worth trusting.